Frequently Asked Questions
Need help? Call 888-233-9678 for further assistance or use our contact page
Shipping cost is determined by the type of item purchased, your location, and your preference in shipping speed and carrier. Please contact us with any questions about the estimated shipping cost or delivery date for your order.
International orders – You will be contacted with the final shipping cost by email or phone before the order is finalized and you are charged. If you want a firm shipping quote before placing your order, click the ‘Estimate Shipping’ button to email your cart.
Shipping charges – Shipping charges are not calculated in the cart except for vintage hardware orders. You will be contacted with the final shipping cost by email or phone before the order is finalized and you are charged. If you want a firm ship quote before placing your order, click the ‘Estimate Shipping’ button to email your cart. When you place an order online, you’ll see an amount on your credit card account that is an authorization only (like in a restaurant before the tip). You won’t be charged until you agree to any shipping charges and your order is finalized.
Shipping delays – U.S. Postal Service packages may require more time to be delivered due to COVID-19 and the Postal Service’s adoption of Expedited to Street/Afternoon Sortation (ESAS). In some cases, shipping delays may extend to 1 to 4 weeks. Refunds will not be given due to USPS delays. If you wish to upgrade to UPS Ground or some other service, please call 888-233-9678 or send us your cart to request a quote.
Hardware – Vintage hardware orders in the US over $50 ship free by USPS. Orders under $50 ship for $7.95, US only. Please allow 1 to 3 days for processing. Expedited shipping may be available at an additional cost.
Standard shipping – Small items (under 5 lb., no larger than 12 in.) are shipped USPS with a 1 to 3 business day processing time. Medium-sized items (5 to 50 lb., no larger than 30 in.) are shipped UPS Ground, with processing time from 3 to 10 business days.
Freight – Items over 50 lb. or larger than 30 in. will be shipped by a freight carrier. Items are crated by our freight department in our Scranton, PA warehouse. A crating charge will be added to your quote. Processing typically takes 1 to 2 weeks. Scheduling for delivery will be made with the most cost-effective and trusted carriers. For shipments to a residential address, a lift gate will be automatically included at an additional cost. Shipments to a commercial address with a loading dock or forklift available may be exempted from the lift gate fee. All crates have Phillips head screws on one side so that they can be easily opened.
Local pick-up – Local pick-up for most orders is available at our New York City store and Scranton, PA, warehouse. A fee may apply for larger or heavier items. Processing time may take 1 to 2 weeks. We also have a location in Los Angeles where we ship a large freight container several times a year with store pick-up available. There is an additional handling charge for this option. If you’re interested in this service, please make a note in the order note field in your cart or contact us for details. A salesperson will notify you when your order is ready for pickup.
Rush orders – We do offer rush services for some orders, though the availability depends on the location, condition, and type of item. In some cases, you may use your own UPS or FedEx account for overnight shipping. We do charge an additional handling fee for rush orders. Please contact us directly at 888-233-9678 to discuss rush processing and delivery.
Tax – Please be aware that all states will be charged sales tax, except for Alaska, Arkansas, Delaware, Hawaii, Montana, New Hampshire, North Dakota, Oklahoma, Oregon, South Dakota, and West Virginia.
‘Qty. available’ means we should have more than one; however, our inventory isn’t ‘real time’ and we can’t guarantee an item won’t be sold when you order. If you want a large quantity of an item, please email first to ensure satisfactory fulfillment of your order. Single items or items available in only small quantities will be listed as such. Items sold in pairs will be listed as ‘one’.
You may return items for refund or exchange within 10 days of your receiving them (online orders only). Returns may be subject to a 15% restocking fee. Custom orders are not returnable. Please email with return requests. Shipping charges are not refundable. Remember though, almost everything here is antique and reclaimed, and is sold as is. If an item is damaged in shipping, please let us know.
If you wish to have an order shipped outside the U.S., please inquire whether the items you’re interested in can be shipped internationally. Customs charges are to be paid by the customer, separate from invoicing.
We value the privacy and security of our customers. We won’t send you emails (except when you place an order) unless you request to be on our email list. Your personal information will not be given or sold to others for any reason. Our privacy policy can be viewed here.
We’re very dealer friendly! Dealer inquiries are welcome – contact us about wholesale pricing. Like the inventory you see here? Looking to build up your stock? Considering expansion into other item niches? Let us know. We may even be able to send a truck directly to your door.
Custom tables can be ordered directly from the Olde Good Things website or you may call one of our stores or our National Warehouse in Scranton where the tables are made and speak to a salesperson directly. We are always happy to speak with you and make sure your custom order is communicated for the best results.
Most of our tables are made from reclaimed wood. No two tables look exactly alike due to the unique variants of this wood. Our craftsmen are detail- oriented and acquainted with the nuances of reclaimed materials. We work with you to match colors and textures. Upon ordering, we ask that you supply us with an email address so we can send you pictures when the table is ready for color approval. Once the table is approved we will finish the table. We DO NOT offer refunds on tables due to color. Please understand this ahead of time. Allow 6-8 weeks for the manufacture of a table described on our website. If your table is a custom design, allow additional time for customization. All manufacturing is done by our craftspeople in Scranton.
If you need the table in a rush, please inquire about a rush fee and whether or not we can meet your deadline.
The finish on our reclaimed oak and pine tables is an oil varnish finish which provides resistance to spills and water marks. For daily care, use a damp cloth with some very mild dish soap. For more of a clean-up, we suggest Guardsman Furniture Polish, which can be purchased at Home Depot or online. We also suggest Guardsman for our handcrafted cherry, walnut, maple and oak tables with lacquer finish.
Want to check out our current olde stuff on eBay (or our feedback)? Click here or go to eBay’s seller search page and enter ‘oldegoodthings’.
Olde Good Things sells on Etsy! See our store here oldegoodthings. This is a separate website from our online store here and we follow Etsy’s guidelines for purchasing, shipping, etc. Please inquire through the Etsy site if you see something there you would like to purchase.
Olde Good Things also has a presence on 1stDibs. Both a NYC location and a Los Angeles location. Please abide by 1stDibs buying policies with items you find on their website.