Frequently Asked Questions
Need help? Call 888-233-9678 for further assistance or use our contact page
Shipping charges are not calculated automatically online at this time (sorry, we’re working on it!). A lot of the items we carry need special shipping arrangements, and we may be able to deliver ourselves in some cases (Please see the section on OGT Delivery Services). When you place an order, you will be emailed or called with the shipping charge for your approval before the order is processed or your credit card charged. If you wish to get a shipping estimate before ordering, email with the items you’re interested in. Generally, shipping is done UPS Ground unless you request otherwise. Larger items may need to be shipped by a commercial shipper.
We accept Visa, MasterCard, American Express, and Discover, and checks and money orders. Personal checks may be held until clearing the bank. Checks and money orders should be sent to:
Olde Good Things
PO Box 20109
Scranton PA 18502
Attn: Web Store
If you’d rather order by phone, or if you’d like to discuss purchasing options, please call us any day at (888) 233-9678 from 9 am to 6 pm Eastern time. Sometimes the warehouse gets busy, but we’ll do our best to help or have someone call you back who can. Please email us with questions about an existing order.
We collect sales tax on orders from New York, Pennsylvania, California, Florida, and Texas. We have physical locations in these states.
‘Qty. available’ means we should have more than one; however, our inventory isn’t ‘real time’ and we can’t guarantee an item won’t be sold when you order. If you want a large quantity of an item, it makes sense to email first. Single items or items available in only small quantities will be listed as such. Items sold in pairs will be listed as ‘one’, etc.
Some items will have a ‘Make an Offer’ button on the product page. Go right ahead! No guarantees, but you never know!
You may return items for refund or exchange within 10 days of your receiving them (online orders only). Returns may be subject to a 15% restocking fee. Custom orders are not returnable. Please email with return requests. Shipping charges are not refundable. Remember though, almost everything here is olde, and is sold as is. If an item is damaged in shipping, please let us know.
If you wish to have an order shipped outside the U.S., please inquire whether the items you’re interested in can be shipped internationally. Customs charges are to be paid on your part, separate from invoicing.
We won’t send you emails (except when you place orders) unless you request to be on our email list. Your personal information will not be given or sold to others for any reason ever.
We’re very dealer friendly! Dealer inquiries welcome–please contact us about wholesale pricing. Like anything you see here? Looking to build up your stock? Expand into other item areas? Let us know! We may even be able to send a truck to your door!
Tables can be ordered directly from our web site or you may call one of our stores or our National Warehouse in Scranton where the tables are made and speak to a salesperson directly. Most of our tables are made from reclaimed wood and no two tables look exactly alike due to the nature of this wood. Our craftsmen have become very detail oriented and acquainted with the nuances of reclaimed materials and do a very good job of matching colors and textures. Upon ordering, we ask that you supply us with an email address so we can send you pictures when the table is ready for color approval. Once the table is approved we will finish the table. We DO NOT offer refunds on tables due to color. Please understand this ahead of time. Please allow 6-8 weeks for the manufacture of a table described on our web site. If your table is a custom design please allow longer. If you need the table in a rush, please inquire about a rush fee and whether or not we can meet your deadline. All our manufacturing is done by our craftspeople in Scranton.
The finish on our reclaimed oak and pine tables is an oil varnish finish which provides resistance to spills and water marks. We suggest for everyday use a damp cloth with some very mild dish soap. For more of a clean-up, we suggest Guardsman Furniture Polish which can usually be purchased at Home Depot or online. We also suggest Guardsman for our handcrafted cherry, walnut, maple and oak tables with a lacquer finish.
You will find that much of our reclaimed furniture and lighting is sold in "as is" condition and is in need of minor touch up or reconditioning. We do have shops that are able to do this type of work and unless stated in the listing, we can supply this service at an extra charge. Our shops provide quality service but are very busy and many of our customers prefer to do the handiwork themselves and pay the discounted price, this is why we do not just refurbish everything and then put it online. If you prefer to have your item refurbished, just inquire and we will provide you with a reasonable quote and turn around time for this service.
Olde Good Things sells on Etsy! See our store: oldegoodthings. This is a separate web site than our online store here and we follow Etsy's guidelines for purchasing, shipping etc. Please inquire through the Etsy site if you see something there you would like to purchase.